-
Is delivery of PIN number(s) instant?
Once your order has been processed you will receive your PIN number(s) via e-mail within seconds from your order. In addition you will be able to print your pins off the screen at the end of the order. However, your first order has to be approved by AloArabs.com representative. You will be contacted shortly after the order was placed to verify validity of information. Once your first order is approved, your pin information will be delivered to your email automatically.
-
Is it safe to order online from
AloArabs.com?
It is absolutely 100% secure and safe to order online from AloArabs.com.
-
What is the setup Connection Fee?
Most cards charge a setup or a connection fee for every answered call. This fee is usually between $0.25 up to $3.00 depending on the card and the country
you are calling.
-
Can I use these phone cards from Canada?
Most cards cannot be used from Canada. Some phone cards may work from Canada but have extra charges for calls originating from Canada. Call the Customer Service number for the specific card to find out the exact rates for calls originating from Canada.
-
Do the phone cards use the INTERNET to make a call?
Different Telecommunication Technology is used by different phone cards. The Long Distance provider that the phone card use connects the call using
reasonable service for that price.
Some of Long Distance providers use Circuit Switch which is the best quality but more expensive. Others use Voice Over IP, which is either on a dedicated line or over the Internet. And others use
Sattelite. The Telecommunication Technology is continuing to grow and a mix of all of these technolgies may be used in connecting a phone call. Other improvement in Voice Over IP are making Quality of Service guarantee possible.
-
What is
the Maintenance Fee?
Most cards waive the maintenance fee for one time usage. Some cards have a monthly or weekly maintenance charge after the first use. This fee is usually between $0.25 to $1.99. To avoid the maintenance fee try to use up the card in one call or before the fee due date.
-
What is the rounding up of minutes, and bill minutes increment?
The call is charged an ongoing per minute rate for the duration of the call. When the call ends, the duration gets rounded up the to the next full minute. Some cards round the duration up in two, or three minutes increments.
-
What is the FCC
Payphone Surcharge?
When you use your card from a payphone, the Federal Communication Commission FCC regulations mandates a Universal Service Surcharge Fee. Phone card providers usually charge
50¢.
-
What is the Expiration date?
Cards have an expiration date after the first use. This ranges from 60 days up to 6 months. The expiration period does not start until you have used your card for the first time and entered your card pin number.
-
How can I get the most value out of the phone card?
If the card has a connection fee, then you get the most value out of the card when you use it up all in one call. If you have a small amount of credit left on your card you can still use it for domestic long distance calls.
-
Is the lowest per minute rate the best value for my calls?
The lowest per minute rate is not always the best deal for your calls. Depending on your calling patterns, if you call for a long duration then the higher connection fee lower per minute rate is
best. However if you call many short duration calls then lower connection fee but higher per minute rate is better. Specify the average call duration when using our Rate Search engine to find the best phone card for your calling pattern.
-
Can I use the phone card to call
to Cellular Phones?
Some cards do not allow the
connection to cellular phones, others allow it but charge higher rates.
-
What if my call got disconnected?
First call the Customer Service number listed on the card to get back your original value of the card. If you still could not get the value of your card back, email us at support@AloArabs.com and we will honor our Customer Satisfaction Guarantee and replace or refund your card.
-
What if I get a busy signal?
Busy signal could be to the 800/888 platform number or to the country you are calling. If the 800/888 number gives a busy signal that means that there are many callers using this phone card, try your call later. Busy signal to the country you are calling are expected during peak hours and
holidays. This problem may occur even if you are not using a prepaid phone card. Your card should retain its original value. Try your call again during different hours.
